03/17/2020

Dear Valued Customers:

Our hearts and thoughts go out to the people who have been affected by this unprecedented event and we appreciate the healthcare workers, local communities, and governments around the world who are on the front lines working to contain this Coronavirus.

RIM Plumbing & Heating Supply, Inc. (RIM) operates by core values that dictate the relentless pursuit of customer satisfaction.  These values guide us as we face the difficult challenge of responding to the Coronavirus (COVID-19), which the World Health Organization has declared a pandemic.

As we manage the COVID-19 health issue, the needs of our customers across the country are very important to us.  We are continuing operations in our distribution centers and remain committed to keeping the supplies you need in inventory and delivering them as quickly as possible, allowing you to manage your business and take care of your customers proactively.

Be assured that health and safety is our top priority.  We take pride in the safety and cleanliness of our offices and distribution centers, which is more important than ever during this national health emergency. 

Please know that we are referencing the Centers for Disease Control (CDC) and World Health Organization websites regularly and our senior leaders are working closely with teams from around the company to stay up-to-date with state and local officials.  Following is an update on our operations and an overview of the steps we are taking to keep everyone as safe as possible:

• We encourage you to order via email or phone when possible. Our associates will make every effort to have your order ready when you arrive. 
• We are in the process of setting up an outdoor “HOT ZONE” which will be a designated area for customers to pick up their orders directly. Our associates will inform you where your order can be picked up. 
• Additionally, we ask that you refrain from going into our accounting/business office area to minimize unnecessary contact with staff.
• Our sales representatives will not be making in-person customer visits at this time, but they are available by phone and email as always.
• Deliveries to businesses and residences will be curbside only to reduce unnecessary contact.
• We pride ourselves in providing excellent customer service and treating customers as family. However, to observe the social distancing practices recommended by the CDC, we are asking employees to refrain from any physical contact, such as shaking hands. 

We recognize COVID-19 as a serious health issue.  Our management team is prepared and monitoring all situations that could impact our business on a daily basis.  At this time, we have not experienced any disruptions to our supply chain.  As you know, the impact of coronavirus is likely to change over time, and we will update you about our response efforts as circumstances develop.

Stay safe,

RIM PLUMBING & HEATING SUPPLY, INC.

Richard H. Campbell, Jr.

President

We serve the plumbing and heating needs of the Hudson Valley and beyond for 44 years and counting!

We have locations in Newburgh (Orange County), Ossining (Westchester County), and Wappingers Falls (Dutchess County) .
Our warehouses stock over 36,000 items to ensure that we have the supplies you need, when you need them.

Need a specialty item or hard to find part? Let one of our experienced and knowledgeable sales consultants help you out.  Just provide us with all the information you have and we can get you just about anything.

Boilers, water heaters, controls, pipe, fittings...We have it all at R.I.M. Plumbing & Heating Supply!!!